Essentially Tamara 2024 Limited - Terms of Trade
Last updated: 2 November 2025
Company: Essentially Tamara 2024 Limited (“we”, “us”, “our”)
Registered in: New Zealand (NZBN 9429051923587) and Australia (ABN 92 304 821 738)
Contact: hello@essentiallytamara.co.nz | www.essentiallytamara.co.nz
We are registered in both New Zealand and Australia and supply products to customers in both countries.
New Zealand customers are covered by the Consumer Guarantees Act 1993 (NZ), and Australian customers by the Australian Consumer Law.
Who these terms apply to
These Terms of Trade apply to all purchases of our products, whether through our website, in-store, at events, or via wholesale order.
Additional wholesale only terms are set out below.
1. Definitions
Customer/you - the person or entity purchasing products from us
Consumer - a customer who acquires goods for personal, domestic or household use
Products - our shower bombs, shower bursts and other self-care items
Order - a request to purchase products submitted via our website, email, purchase order or in person
2. Acceptance
Placing an order constitutes acceptance of these Terms. Any additional or different terms proposed by you are rejected unless agreed by us in writing.
3. Pricing & Taxes
All prices are shown in New Zealand Dollars (NZD) or Australian Dollars (AUD) depending on the store or currency selected at checkout.
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New Zealand customers: Prices are inclusive of NZ GST (15%).
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Australian customers: Prices are inclusive of Australian GST (10%), and processed under our Australian ABN 92 304 821 738.
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For other international sales, duties and import taxes are the customer’s responsibility.
We may change prices at any time before accepting your order. If an error in pricing or description occurs, we will contact you before processing.
4. Payment Terms
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Retail: Payment is due at checkout (website, POS or payment link).
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Wholesale: First orders are supplied on a pro forma invoice basis. Subsequent approved accounts are due on the 20th of the following month from invoice date unless otherwise agreed.
Late payments may incur interest at 1.5% per month plus reasonable recovery costs.
5. Orders, Availability & Substitutions
Orders are subject to stock availability and manufacturing capacity. We may decline or cancel an order (with refund where applicable) if a product is unavailable, an error occurs in price or description, or for reasonable business reasons.
Minor variations in colour, scent strength or appearance may occur due to small-batch production.
6. Delivery, Risk & Title
We arrange delivery using reputable carriers. Delivery dates are estimates only.
Risk in the products passes to you on delivery to your address or nominated carrier. Title passes once we receive full payment.
Please notify us promptly of any delivery discrepancies or damage.
7. Product Care & Safety
Follow usage instructions on pack and on our website. Do not use on broken skin. Keep away from children except under adult supervision.
If irritation occurs, discontinue use. Store in a cool, dry place.
8. Returns, Exchanges & Consumer Guarantees
Nothing in these Terms limits your rights under the Consumer Guarantees Act 1993 (NZ) or the Australian Consumer Law.
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Change of mind: For retail online orders, we accept unopened/unused returns within 14 days of delivery (return shipping at your cost unless agreed otherwise).
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Faulty items: If a product is faulty, we will repair, replace or refund as required by law. Please provide proof of purchase and photos where helpful.
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Wholesale: Returns for change of mind are not accepted unless agreed in writing.
9. Warranties (Business Customers)
Where you purchase for business purposes, the Consumer Guarantees Act does not apply.
Our total liability for a product is limited to the price paid for that product.
10. Force Majeure
We are not liable for delay or failure caused by events beyond our reasonable control (e.g. supply-chain disruption, natural events, transport delays, labour issues).
11. Intellectual Property & Branding
All recipes, formulations, product designs, labels, brand names, graphics and content are our intellectual property.
You must not copy or reproduce them without our written consent.
12. Privacy & Data
We collect and use personal information in accordance with the Privacy Act 2020 (NZ).
See our Privacy Policy for full details.
13. Recalls & Product Notices
If we issue a safety notice or product recall, you must assist by ceasing sale, isolating stock, and notifying affected customers as requested.
14. Wholesale Terms
No MOQs apply.
Lead times: Most orders are shipped the same or next working day.
First order: Pro forma invoice (payment before dispatch).
Subsequent orders: Payment due 20th of the following month.
Overdue accounts may be placed on hold and collection costs recovered.
Inspect deliveries within five business days and notify us of defects with photos and batch numbers. Remedies are at our option: replace, credit, or refund.
Minor variations due to small batch production are not considered defects.
You may sell products via approved channels only. Online marketplaces or international export require our written consent.
Use approved product names, descriptions and claims only - no therapeutic claims.
No returns for change of mind.
Custom or white label products require a separate written agreement.
We may suspend or terminate wholesale supply for breach, insolvency, reputational risk, or overdue accounts.
15. Limitation of Liability
To the extent permitted by law, our liability for any claim is limited to the amount you paid for the products concerned.
We are not liable for indirect or consequential loss, loss of profits or opportunity.
16. Governing Law & Disputes
These Terms are governed by New Zealand law.
The parties submit to the non-exclusive jurisdiction of the New Zealand courts.
We encourage good-faith negotiation or mediation before formal proceedings.
17. Changes to Terms
We may update these Terms from time to time. The version in effect when you place an order applies to that order.
The current version will always be available on our website.
Questions?
Email us at hello@essentiallytamara.co.nz - we’re happy to help.
